Privacy Policy

Welcome to Green Lantern Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website cafe-greenlatern.click, place orders, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

This Privacy Policy has been drafted in compliance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other relevant consumer protection regulations. By accessing or using our website and services, you acknowledge that you have read, understood, and agree to our collection and use of information in accordance with this policy.

1. About Us

Green Lantern Pizza is a food service business operating in the United States. We provide pizza and related food products to customers through our website, phone orders, and in-person services. Your privacy is of the utmost importance to us, and we handle all personal data with care, transparency, and respect.

• Business Name: Green Lantern Pizza
• Website: cafe-greenlatern.click
• Email: [email protected]

For any questions, concerns, or requests related to this Privacy Policy, you may contact us at the email address listed above. We are dedicated to responding to all privacy-related inquiries in a timely and professional manner.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of information we collect include, but are not limited to, the following:

2.1 Personal Identification Information

When you place an order, create an account, sign up for our newsletter, or contact us, we may collect personally identifiable information, including:

• Full name
• Email address
• Phone number
• Billing and delivery address
• Payment information (processed securely through third-party payment processors; we do not store full card numbers)
• Username and password (for registered accounts)
• Date of birth (when required for age verification)
• Any other information you voluntarily provide to us

2.2 Order and Transaction Information

When you place an order through our website or by phone, we collect information related to your transaction, including:

• Items ordered and order history
• Special instructions or dietary preferences you choose to share
• Payment method type (e.g., credit card, debit card, digital wallet)
• Order confirmation and delivery details
• Loyalty program participation and rewards points

2.3 Usage Data and Website Analytics

When you visit our website, we automatically collect certain information about your device and browsing activity. This usage data may include:

• IP address
• Browser type and version
• Operating system
• Referring URLs
• Pages visited and time spent on each page
• Links clicked within our website
• Date and time of your visit
• Search terms used within our website
• Crash reports and performance data

2.4 Device Information

We may collect information about the device you use to access our website, including:

• Device type (desktop, laptop, tablet, mobile phone)
• Unique device identifiers
• Mobile network information
• Hardware and software characteristics
• Screen resolution and display settings

2.5 Location Information

With your permission, we may collect precise or approximate geolocation data from your device to facilitate delivery services, suggest nearby menu items, or provide location-based promotions. You may disable location tracking through your device settings at any time.

2.6 Communication Data

If you contact us via email, telephone, or our website contact form, we may retain records of those communications, including the content of your messages, your contact details, and our responses. This information helps us provide customer support and improve our services.

2.7 Cookie and Tracking Data

We use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing behavior on our website. Please refer to Section 8 of this policy for detailed information about our use of cookies and your choices regarding cookie settings.

2.8 Information From Third Parties

We may receive information about you from third-party sources, such as:

• Social media platforms (if you interact with our social media pages or log in via social media)
• Third-party delivery partners
• Marketing and advertising partners
• Review platforms and feedback services
• Analytics providers

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. The primary ways in which we use your personal information include:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders
• Managing your account and profile
• Sending order confirmations, receipts, and delivery updates
• Processing payments and preventing fraudulent transactions
• Coordinating delivery logistics and confirming your delivery address
• Responding to customer service inquiries and resolving disputes

3.2 Website Improvement and Analytics

• Analyzing how visitors use our website to improve functionality and user experience
• Monitoring website performance and diagnosing technical issues
• Conducting internal research and development to enhance our products and services
• Understanding customer preferences and ordering habits
• Generating aggregated, anonymized statistical reports

3.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent or where otherwise permitted by law)
• Personalizing marketing content based on your preferences and order history
• Displaying targeted advertisements on our website and third-party platforms
• Notifying you about new menu items, limited-time deals, and seasonal promotions
• Administering contests, surveys, loyalty programs, and sweepstakes

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly at [email protected]. Please note that even if you opt out of marketing emails, you will still receive transactional communications related to your orders.

3.4 Legal Compliance and Safety

• Complying with applicable laws, regulations, and legal obligations under United States federal and state law
• Enforcing our Terms of Service and other agreements
• Protecting the rights, property, and safety of Green Lantern Pizza, our customers, and the public
• Detecting, investigating, and preventing fraudulent, harmful, or illegal activity
• Responding to lawful requests from government authorities and law enforcement

3.5 Business Operations

• Managing our business relationships with suppliers, partners, and vendors
• Evaluating and improving our food quality, menu offerings, and delivery services
• Planning business strategy and operations
• In the event of a merger, acquisition, or sale of business assets, transferring relevant data as part of that transaction (subject to the same privacy protections outlined in this policy)

4. Sharing Your Information With Third Parties

Green Lantern Pizza does not sell your personal information to third parties for monetary compensation. However, we may share your information with certain trusted parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage third-party service providers who assist us in operating our website and delivering our services. These service providers are authorized to use your personal information only as necessary to provide services on our behalf and are contractually obligated to maintain appropriate security standards. Such service providers may include:

• Payment processors and financial institutions
• Delivery and logistics partners
• Cloud hosting and data storage providers
• Email marketing and communication platforms
• Website analytics providers (e.g., Google Analytics)
• Customer relationship management (CRM) software providers
• Advertising and retargeting platforms
• IT support and cybersecurity service providers

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Enforce our Terms of Service or other contractual agreements
• Protect and defend the rights or property of Green Lantern Pizza
• Prevent or investigate possible wrongdoing, fraud, or safety issues
• Protect the personal safety of users, employees, or the public

4.3 Business Transfers

If Green Lantern Pizza is involved in a merger, acquisition, asset sale, or restructuring, your personal information may be transferred to the successor entity as part of that transaction. We will notify you via email and/or a prominent notice on our website of any such change in ownership or use of your personal information, and you will have the opportunity to exercise your privacy rights accordingly.

4.4 Aggregated or De-Identified Information

We may share aggregated, anonymized, or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, or other business purposes. This type of data sharing does not constitute a disclosure of personal information.

4.5 With Your Consent

We may share your personal information with other parties with your explicit consent or at your direction, such as when you authorize us to share your information with a third-party delivery service or loyalty program partner.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical safeguards to protect your data from unauthorized access, disclosure, alteration, or destruction. Our security measures include:

5.1 Technical Safeguards

• Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption for all data transmitted between your browser and our website
• Encryption of sensitive data at rest, including payment information
• Firewalls, intrusion detection systems, and malware protection software
• Regular security audits, vulnerability assessments, and penetration testing
• Secure, access-controlled servers hosted with reputable cloud infrastructure providers
• Multi-factor authentication for employee access to sensitive systems

5.2 Administrative Safeguards

• Role-based access controls limiting employee access to personal data on a need-to-know basis
• Employee training on data privacy and security best practices
• Data processing agreements with all third-party service providers
• Documented internal policies and procedures for data handling and incident response

5.3 Physical Safeguards

• Restricted physical access to servers and data processing equipment
• Secure disposal and destruction of physical records containing personal information

6. Your Privacy Rights

Depending on your state of residence within the United States, you may have specific rights regarding your personal information. We are committed to honoring these rights and providing you with the tools to exercise them.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA, effective January 1, 2023:

6.2 General Privacy Rights (All U.S. Residents)

Regardless of your state of residence, we offer all users the following rights:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete information.
• Right to Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time.
• Right to Withdraw Consent: Where our processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

6.3 How to Submit a Privacy Rights Request

To exercise any of the privacy rights described above, please submit a verifiable request by:

• Emailing us at: [email protected]
• Visiting our website: cafe-greenlatern.click

Your request must include sufficient information to allow us to verify your identity and locate your records. We will respond to your request within 45 days of receipt. If we require additional time, we will notify you of the extension and the reason for it. We may deny requests that we are unable to verify or that are manifestly unfounded or excessive.

You may designate an authorized agent to submit requests on your behalf. Authorized agents must provide written authorization from you and may be required to verify their identity with us directly.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. The following general retention periods apply:

Upon expiration of the applicable retention period, we will securely delete or anonymize your personal information. Where deletion is not immediately possible (for example, where data is stored in backup archives), we will isolate the data from further use until deletion is feasible.

8. Cookie Policy Overview

Green Lantern Pizza uses cookies and similar tracking technologies on our website to enhance your browsing experience, analyze website traffic, and deliver personalized content and advertising.

8.1 What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They allow the website to remember your preferences, session details, and browsing behavior over time.

8.2 Types of Cookies We Use

• Essential Cookies: Necessary for the basic functioning of our website, including shopping cart functionality, session management, and security features. These cannot be disabled.
• Performance and Analytics Cookies: Collect information about how visitors use our website, which pages are most visited, and any errors encountered. We use tools such as Google Analytics for this purpose.
• Functionality Cookies: Remember your preferences and settings, such as your location, language, and saved items, to provide a personalized experience.
• Marketing and Advertising Cookies: Track your browsing behavior across websites to deliver targeted advertisements relevant to your interests.

8.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about our cookie practices and how to manage your preferences, please refer to our full Cookie Policy available on our website.

For California residents, you may also exercise your right to opt out of the sharing of personal information collected through cookies for cross-context behavioral advertising by contacting us at [email protected].

9. Children's Privacy

Our website and services are intended for individuals who are at least 18 years of age. Green Lantern Pizza does not knowingly collect, solicit, or maintain personal information from children under the age of 13, as defined by the Children's Online Privacy Protection Act (COPPA), or from minors under the age of 18.

If we become aware that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take immediate steps to delete such information from our records. If you believe we may have collected information from or about a child under 13, please contact us immediately at [email protected].

Parents and legal guardians who have concerns about their child's privacy may also contact us to request the deletion of any information we may hold about their child.

10. International Data Transfers

Green Lantern Pizza is based in the United States, and your personal information is collected and primarily processed within the United States. However, some of our third-party service providers may be located in other countries, which means your personal data may be transferred to, stored in, and processed in countries outside of the United States.

When we transfer your personal information internationally, we take steps to ensure that your information receives an adequate level of protection in accordance with applicable laws. These steps may include:

• Entering into data processing agreements with third-party service providers that include appropriate contractual protections for your data
• Ensuring that any international recipients of your data are bound by obligations to protect it in a manner consistent with this Privacy Policy
• Using other legally approved mechanisms for international data transfers where applicable

By using our website and services, you acknowledge and consent to the transfer of your personal information to countries outside of your country of residence, including the United States, which may have different data protection laws than your home jurisdiction.

11. Third-Party Links and Services

Our website may contain links to third-party websites, social media platforms, delivery apps, and other external services that are not operated or controlled by Green Lantern Pizza. This Privacy Policy does not apply to such third-party sites. We are not responsible for the privacy practices of third parties and encourage you to review the privacy policies of any external websites you visit.

Third-party integrations on our website may include, but are not limited to:

• Social media sharing buttons (e.g., Facebook, Instagram, Twitter/X)
• Third-party payment gateways (e.g., Stripe, PayPal, Square)
• Delivery platform integrations (e.g., DoorDash, Uber Eats, Grubhub)
• Google Maps for location-based services
• Review platforms (e.g., Yelp, Google Reviews)

12. FTC Act Compliance and Consumer Protection

Green Lantern Pizza is committed to complying with the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive acts or practices in commerce. We adhere to the FTC's guidelines regarding privacy, data security, and digital marketing, including:

• Maintaining truthful and non-deceptive privacy disclosures
• Implementing reasonable data security practices as required by the FTC
• Honoring our stated privacy commitments to consumers
• Complying with the CAN-SPAM Act for all commercial email communications
• Complying with applicable FTC endorsement and testimonial guidelines

Consumers who believe they have been subject to unfair or deceptive trade practices may file a complaint with the Federal Trade Commission at ftc.gov/complaint or by calling 1-877-FTC-HELP (1-877-382-4357).

13. How to File a Privacy Complaint

If you have concerns about our privacy practices or believe that we have not handled your personal information in accordance with this Privacy Policy or applicable law, we encourage you to contact us first so we have the opportunity to address your concerns.

13.1 Contact Us Directly

Please reach out to our privacy team at:

• Email: [email protected]
• Website: cafe-greenlatern.click

We will acknowledge your complaint within 5 business days and work to resolve your concern within 30 days. If we are unable to resolve your complaint to your satisfaction, we will inform you of the reasons and available next steps.

13.2 Regulatory Authorities

If you are not satisfied with our response, you have the right to file a complaint with the appropriate regulatory authority. Depending on your state of residence, relevant authorities include:

• California Residents: The California Privacy Protection Agency (CPPA), which enforces the CPRA. Visit cppa.ca.gov for information on filing a complaint.
• All U.S. Residents: The Federal Trade Commission (FTC) handles consumer privacy complaints at ftc.gov/complaint.
• Other State Residents: Many states have their own consumer protection agencies or attorneys general offices that handle privacy-related complaints. We encourage you to contact your state attorney general's office for guidance.

14. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that sends a signal to websites requesting that they not track your browsing behavior. At this time, our website does not respond to DNT signals because there is no universally accepted standard for how websites should respond to such signals. However, you may manage your tracking preferences through our cookie settings and opt-out mechanisms described in Section 8 of this policy.

California residents may exercise their right to opt out of the sale or sharing of personal information as described in Section 6 of this policy.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or operational processes. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Post a prominent notice on our website homepage
• Send an email notification to registered users (where required by law or where we have a valid email address on file)

Your continued use of our website and services after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes and your agreement to be bound by the revised policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

If any proposed change is unacceptable to you, you may discontinue your use of our website and services and request deletion of your personal information by contacting us as described in this policy.

16. Contact Information

If you have any questions, comments, or concerns about this Privacy Policy, our data practices, or your privacy rights, please do not hesitate to contact us. We are here to help and committed to addressing your privacy concerns promptly and thoroughly.

Our privacy team is available to respond to all privacy-related inquiries. We strive to respond to all requests and inquiries within 45 days as required under applicable United States privacy law. For urgent matters, please include "URGENT PRIVACY MATTER" in the subject line of your email.